Code of ethics

Code of ethics

At Defence Bank, ethics are the principles that guide our decisions and actions. They provide the basis on which we build our reputation as a good corporate citizen, and an organisation whose values and behaviour are consistent with the expectations of Australian society.

Ethical standards of behaviour are necessary ingredients of a respected organisation – a fair, safe and fulfilling workplace. They are more than compliance with the laws and policies; they are also about acting with consideration for values, perspective, judgement and consequences.


Our Code of Ethics includes:

  • displaying ethical work behaviours and decision-making
  • encouraging these principles in others
  • maintaining the highest levels of honesty and integrity
  • acting with a spirit of justice and equality
  • acting lawfully and within the spirit of the law
  • honouring commitments entered into in good faith
  • placing the interest of members above other interests
  • dealing equitably with members regardless of race, marital status, religion, rank, age, sexual preference, gender or political affiliation
  • respecting the privacy of our members
  • acting in a spirit of co-operation
  • ensuring Defence Bank is directed and managed through the principles of good corporate governance
  • conducting operations effectively and efficiently
  • supporting members in their search for solutions to their financial problems and aspirations
  • encouraging thrift among our members and the Defence community in general
  • educating our members and staff in relevant aspects of financial awareness
  • engendering a climate of mutual respect among Defence Bank and other financial services sector participants
  • engendering high levels of trust amongst Defence Bank, the Defence community and the wider community
  • playing a role in extending the opportunity for credit union membership to all Australians.

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