• Ensure you run the latest anti-virus and anti-spyware software at all times
• Never provide your password or account details to anyone as a result of an unsolicited email or other form (Defence Bank will never ask for your password)
• Ensure you are dealing with the correct site - defencebank.com.au - by logging in directly from your browser
• Change your password often (do not use obvious options, especially birth dates)
• Do not disclose or keep a record of your password
• Never let anyone see you logging in
• Ensure you log out and close down at the end of your online banking session, particularly if you are using a common access computer
• When you login to online banking, confirm your last login details (found on the welcome screen)
• If you feel your online banking security has been compromised, contact Defence Bank immediately to arrange a new password. Call 1800 033 139 or visit your local branch

Internet scams

• Never open suspicious emails or attachments
• Never divulge your personal account and online banking information to anyone who contacts, approaches or emails you
• Changes to our web address or access sites will never be communicated to you via email. If you find a suspicious webpage that attempts to represent Defence Bank, call 1800 033 139.
• Do not send your personal details, birth certificates and copies of your signature or other information to anyone other than for valid reasons
• Be suspicious of any correspondence from overseas where you have been advised to forward large sums of money or that you have won a prize
• To find out more about Internet scams, visit moneysmart.gov.au