The Mutual Banking Code of Practice is the code of practice for Australia’s credit unions and mutual building societies, as developed in close consultation with the community, government, consumer groups and members of Abacus – Australian Mutuals (the association of mutual building societies and credit unions).
Credit unions and mutual building societies are a vital competitive force in Australia, offering fair and responsible financial solutions. This Code establishes higher standards than the law requires in a range of areas, and addresses issues not addressed by the law. In adopting this Code, mutual building societies and credit unions agree to abide by the higher standards and additional requirements set out in the Code.
Defence Bank pledges to act in accordance with all aspects of the Code.
To download Mutual Banking Code of Practice document, click here.
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To view our 10 key promises to members, click here.
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