Defence Bank Limited (ABN 57 087 651 385), Defence Bank, has a firm commitment to protecting your privacy. Defence Bank is bound by the provisions of the Privacy Act 1988, as amended by the Privacy Amendment (Private Sector) Act 2000. Defence Bank has also adopted the National Privacy Principles and the Mutual Banking Code of Practice.
This statement discloses our information gathering and dissemination practices for this web site.
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Collection of your personal informationThe type of information we collect from you will depend on the products and services you choose on our website. Some products and services offered on this website may contain specific terms and conditions, including additional privacy provisions that supersede this general statement. As these additional privacy provisions relate to the protection of your privacy, you should review them wherever they are accessible on the website.
When applying for a Defence Bank product or online service, we may request personal information such as your contact details – including name, address, phone, fax and email – bank account details, tax file number, annual income, other financial details, place of work, credit history, and products and services information preferences. This information is required in order for Defence Bank to provide you with the product or service for which you have applied.
Defence Bank generally collects personal information directly from you, but there may be occasions where Defence Bank needs to source personal information about you from a third party such as credit reporting agencies and mortgage insurers.
The Defence Bank website offers a number of interactive facilities, including tools such as savings and loan calculators, as well as online application forms. If you use any of these tools, we will only collect the information you enter if you submit the information as part of an application.
For statistical and web site development analysis only, Defence Bank 's Web Page Manager collects information that is recorded by your browser, such as the type of browser you are using, your top level domain name, the date and time of your visits, the pages accessed and documents downloaded, and previous sites visited. While this information does not allow us to identify you, it allows Defence Bank to provide you with a more customised service and assists us to enhance the functionality of our website.
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Use of your personal informationDefence Bank uses personal information collected about you to provide you with the products and services requested. In addition, Defence Bank may use this information for other related purposes such as:
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- internal administration
- regulatory and credit reporting
- to help Defence Bank prevent your account(s) from being misused
- to tell you about other products and services that may be of interest to you.
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Disclosure of your personal informationLike most other financial institutions, Defence Bank regularly uses third party service providers to assist in the provision of products and services to you. For example, Defence Bank uses computer bureau, web page managers, mailing houses and industry special service providers. These service providers only act as our agents and on Defence Bank 's behalf, and Defence Bank ensures any third party service provider is bound by non-disclosure and confidentiality undertakings and agreements to protect the privacy of your personal information.
Apart from the above, Defence Bank will not disclose personal information about you unless the disclosure is:
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- with your consent
- required by law (e.g. disclosure of your tax file number to the Australian Taxation Office)
- authorised by law (e.g. to protect the rights, property or personal safety of another web user or a member of the public).
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How Defence Bank handles emailDefence Bank only records your email address if you provide it to Defence Bank or you send us an email message. Your email address will only be used for the purpose for which you have provided it and as a way for Defence Bank to contact you. Defence Bank only preserves the content of a received email if Defence Bank believes there is a legal or business requirement to do so. Emails sent to or from Defence Bank are routinely monitored for quality control, systems administration and legal compliance purposes.
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Quality of your personal informationDefence Bank relies upon the accuracy of your personal information to provide you with the best possible service. To assist Defence Bank, please contact us if any of the details you have provided change. Further, if you believe the information Defence Bank has about you is not accurate, complete or up-to-date, please contact us and we will endeavour to correct it immediately.
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Security of your personal informationDefence Bank regards the security of members' personal information as fundamental. Defence Bank takes all reasonable precautions to protect the security of your personal information from misuse and loss or alteration.
Only Defence Bank persons are entitled to have access to your personal information and then only for approved purposes. Defence Bank staff are required to sign a confidentiality agreement as a condition of their employment.
Defence Bank uses the highest levels of technology to ensure maximum security, including the use of secure password and user logons, and the encryption of all member data sent between your computer and Defence Bank.
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Access to your personal informationYou may request Defence Bank provide you with access to personal information Defence Bank holds about you. Defence Bank normally will comply with your request, but if your request for access is not granted, we will explain why. A fee may apply to recoup Defence Bank 's reasonable costs for making such information available to you.
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Acceptance and changes to privacy statementDefence Bank treats your use of this website as your acceptance of the Defence Bank Privacy Statement, and the terms and conditions of access. We may amend this privacy statement at any time. Any changes to Defence Bank's Privacy Statement will be posted on this website.
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Contact us about privacyDefence Bank always strives to maintain and respect your privacy, and the confidentiality of your personal information. If you have any questions or concerns about the privacy of your personal information, please contact us on:
The Privacy Manager
Defence Bank Limited
PO Box 14537
Melbourne VIC 8001
Phone 1800 033 139
Fax (03) 8624 5896
Email info@defencebank.com.au marked to the attention of the Privacy Manager.
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More on privacyYou can obtain further information about Defence Bank's commitment to the protection of your privacy and confidentiality by requesting a copy of Defence Bank's Privacy Statement.
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