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Lost or stolen cards

If your Credit Card, Visa Debit Card or rediCARD is lost or stolen, please immediately call the Cardholder lost and stolen card hotline on 1800 648 027,
7 days a week, 24 hours a day.

You can also contact Defence Bank directly on 1800 033 139, Monday to Friday, 8am to 8pm AEST.

If you are overseas and your card is lost or stolen, please report it immediately by placing a collect call to Visa International through your local operator to
+1 443 641 2004.

On receipt of your notification, your card will be cancelled immediately.

To order a new card, click on the link below and, once the form is completed, please fax to (03) 8624 5892 or post to:

Defence Bank
PO Box 14537
Melbourne VIC 8001

To download a replacement card application form, click here.

Call 1800 033 139
phone