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Member Testimonials

As a member-owned bank, helping our members achieve financial security is at the heart of what we do. What are our members saying about us?

"Thank you, Stephen, for your exceptional assistance to us in securing our DHOAS home loan. Your responsiveness and attention to detail was fantastic, and you made the process very easy. We especially appreciated your personal treatment and attention to all of our queries, even after the loan was drawn down. We are very happy with the outcome."
- Darren, Canberra.

"Throughout my time in the Defence Force, I have noticed that people struggle with their finances. I could see some of my soldiers were well prepared financially and some were drowning in debt. Like everything else in the Defence Force, we are taught, trained and educated. To me finances are no different. With that in mind I approached the branch manager of Defence Bank Kapooka, Ms Toni Matthews and asked her to talk to my team about their finances. Ms Matthews, visited my office and conducted financial wealth checks on my employees. The information and education that they received has paid off. Two of my members have now taken out a loan to invest in property, whilst a third consolidated their debts and ended up saving $6,000. More importantly, my team will take this knowledge away with them and ensure that future generations of soldiers conduct a financial wealth check through Defence Bank to ensure that they are financially prepared. They could not have achieved this if it wasn't for my local Defence Bank branch manager Ms Toni Matthews."
- Kevin, Kapooka.

"We recently took out an Ultimate Essentials DHOAS home loan with Defence Bank and could not have found an easier application process. Stephen Moss and Sarah Kitzelmann from the Canberra branches were just fantastic with attending to all the details for us and complemented this with some great follow up after settlement. Their high level of service was certainly instrumental to our successful property purchase and transition interstate, many thanks."
- Andrew, Canberra.

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Call 1800 033 139
BSB 833-205