A dedicated team
Approximately 250 people work in a broad variety of roles across Defence Bank – from member service in our branches and Contact Centre to HR, Marketing, Finance and so forth.

Here's what one of our staff said – in her own words – regarding what she enjoys most about working for Defence Bank:

Belle, Branch Manager

"With so many Defence families living and working in Townsville, Defence Bank established our Vincent Branch to better serve the wider Defence community. Located at the Vincent Shopping Centre approximately 10 minutes from Lavarack Base, it’s especially convenient for members who don’t work in Defence. Belle, our Member Services Officer at our Vincent Branch, helps a variety of members on a day-to-day basis:

“Working at our Vincent branch means I serve members from all walks of life, not just Defence. Located in a shopping centre, our branch tends to the financial needs of servicemen and women, those retired from the service and spouses and families - including some we’ve known since they were kids. It’s this melting pot of people that help brighten my day by sharing their individual stories and experiences. As the wife of a current serving member, I take pride working for Defence Bank in our community. This year, I participated in the Dawn Service on Anzac Day. My son and I laid a wreath to show our Community that Defence Bank is a family institution.”

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