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It's easy to switch to Defence Bank

Don’t worry, we’ll help you through it.

Let us take the hassle out of your move to Defence Bank through our switching process where we work with your old bank to switch a lot of your regular payments to your new Defence Bank account.

To do this, follow these 3 simple steps.

Step 1 Open a Defence Bank Everyday Account

To join us and open an account, click here or visit your local Defence Bank branch.

Step 2 Switch your regular payments to your new account 

Fill out the Switch of Regular Payments form by printing it out, or complete it at any Defence Bank branch. This form authorises Defence Bank to get a list of all the regular debits and credits to and from your old bank account, which includes things like your salary, rent, a gym membership or insurance policies.

Once you have completed this form either drop it off at a Defence Bank branch or email it to [email protected] or fax 03 8624 4711.

Tip: If you are posting, emailing or faxing your membership application to us, please make sure you have completed the certification section of the form and include the required certified copies of your identification.

Step 3 Decide which regular payments you’d like to switch 

Once we have the list of regular payments, we’ll contact you so that you can review it. You then advise us which regular payments you would like to be switched to your new Defence Bank account. We’ll work with your old bank to have these payments switched over to your new account.


Manual Switch

If you like, you can contact your employer and utility/ service providers yourself notifying them of your new banking details. To make this process easier, we have a number of templates as outlined below that you can use:



Payment to a bank account (direct credit)

Payment from a bank account (direct debit)

Payment from a credit card (direct debit)

Salary Defence Pay (incoming payment)

Salary non-Defence employer (incoming payment)

Share dividend (incoming payment)


Important things to know before you make the switch

Please read the FAQs here before you switch to Defence Bank.

Tip: Keep some money in your old account until you are sure all your regular payments have been switched to your new account.


Need more information on switching to Defence Bank?

If you need any more information about switching to us, call our Contact Centre on 1800 033 139, Monday to Friday, 8am to 8pm AEST, or email us at [email protected]

Call 1800 033 139
BSB 833-205