App FAQs.

To access the Defence Bank app, you will need to be registered for Online Banking and to have an Android device running Android 5.0 software or later, or an iOS (Apple) device running iOS10.3 or later.

If you’re not registered for Online Banking, you can visit a branch or call 1800 033 139.

If you’re already registered for Online Banking, you do not need to re-register. Simply download the Defence Bank app to your phone and follow the prompts.

Once downloaded, initially enter your member number and Online Banking password. You’ll then be prompted to create a 4-digit app PIN.

You can easily update your contact details through the Defence Bank app anywhere, anytime.

  1. Log into the Defence Bank app.
  2. From the main menu, select ‘My Details’.
  3. Select ‘Update Contact Details’ or ‘Update Address Details’ depending on what you need to update.
  4. Update your details and select ‘Save’.

You can increase and decrease your daily transfer limit by logging into the Defence Bank app or Online Banking and following these steps:

App.

  1. Log in to the Defence Bank app.
  2. Select ‘Manage Accounts’ within the menu.
  3. Tap ‘Transaction Limits’.
  4. Select your new ‘External Limit’ (to pay someone with a bank account that's not with Defence Bank), Internal Limit (to pay someone with a Defence Bank account), or ‘Bill Limit’ (BPAY), and click Update.

Online Banking.

  1. Log in to Online Banking.
  2. Tap on ‘Settings’ from the top menu.
  3. Select ‘Transaction Limits’.
  4. Select your new ‘External Limit’ (to pay someone with a bank account that's not with Defence Bank), Internal Limit (to pay someone with a Defence Bank account), or ‘Bill Limit’ (BPAY), and click ‘Update’.

Once you have increased your daily transfer limit, it will stay at this amount until you manually decrease it. That’s why we recommend you lower your amount immediately after making a big once-off transfer. It’s a good and safe habit to get into.

If you wish to transfer money greater than $20,000, simply contact the team at Australia’s Defence Bank on 1800 033 139 between 8am and 6pm AEST/AEDT Monday to Friday, or visit your local branch.

Display your accounts in an order you’re comfortable with by following these steps:

  1. Log in to the Defence Bank app.
  2. Select ‘Accounts’ from the dashboard or main menu.
  3. Tap the ‘Hand’ icon at the top of the page to begin reordering.
  4. Tap and hold to select the account you would like to reorder and move the account to a new position. Any re-ordering changes will automatically be applied.

Yes, you can. To view the current or previous year’s interest details of open accounts, follow these steps:

  1. Log in to the Defence Bank app.
  2. Select ‘Accounts’ from the Dashboard and tap on the account you want information from.
  3. Tap the ellipsis (three dots) icon on the top right-hand corner and select ‘Account Information’.

Open a new savings account, everyday account, or term deposit is quick and hassle-free by following these easy steps:

  1. Log in to the Defence Bank app.
  2. From the ‘Main Menu’, select ‘Products’ then ‘Open Account’.
  3. Tap on the account type you would like to open and hit ‘Select’.
  4. From here, enter the details for your new account including the ‘Account name’, the account you would like your deposit to come from, and how much your opening deposit will be.
  5. Select ‘Open Account’ when you are happy to proceed, following the prompts to finalise your new account.

Paying for bills via BPAY through our app is not only convenient but really easy to do by following these steps:

  1. Log into the Defence Bank app.
  2. Select ‘Pay’ from the Dashboard and select ‘BPAY’ from the menu.
  3. Select the provider you wish to pay or select ‘New Biller’.
    • If you selected New Biller, enter the Biller code and Reference Number, then swipe ‘Save biller’ to save the Biller details for future payments.
  4. Tap the next arrow icon and enter the amount.
  5. Tap the next arrow icon to select the account you wish the debit to come from.
  6. Tap the next arrow icon to review the payment summary. Once you’re happy, click ‘Pay Now’, and a receipt number will display if the payment has been successful.

A BPAY payment can take between one to two business days.

Sending money to someone located overseas is easy through our app and uses the real-time foreign currency exchange rate. Here’s how to do it:

  1. Log in to the Defence Bank app.
  2. Select ‘Pay’ from the dashboard and select ‘International’.
  3. Follow the prompts by entering the transaction details, receiver’s personal details, and receiver’s financial details.

If you require further assistance, contact our Member Care team on 1800 033 139.

Quick Balance is a handy feature that allows you to view the balance of a nominated account, without having to log in to the Defence Bank app. Here’s how you set it up:

  1. Log in to the Defence Bank app.
  2. Select ‘Balance’ from the Dashboard.
  3. Select ‘Set up Quick Balance’.
  4. From the list of accounts displayed, tap the toggle button to nominate your accounts for Quick Balance.
  1. Log in to the Defence Bank app.
  2. Select ‘Balance’ from the dashboard.
  3. The account balances of your nominated accounts will display.
  1. Log in to the Defence Bank app.
  2. Select 'Settings' from the main menu.
  3. Select ‘Quick Balance’.
  4. From the list of accounts displayed, tap the toggle to nominate your accounts for Quick Balance.

Your transaction daily limit is $20,000 which can be managed through your app.

If you wish to transfer money greater than $20,000, simply contact the team at Australia’s Defence Bank on 1800 033 139 between 8am and 6pm AEST/AEDT Monday to Friday, or visit your local branch.

You can access all accounts in your name through the app. If you are an authorised signatory of another account, you can access these too if the account owner/s has provided approval.

If you would like to deregister Alerts, simply follow these steps.

  1. Log in to the Defence Bank app.
  2. Select ‘Settings’ within the menu.
  3. Tap ‘Alerts’ and tap the settings cog icon in the top right hand corner.
  4. Select ‘Deregister’ to remove all alert settings.
  5. A confirmation message will display, Select ‘Deregister’.

Setting up alerts is easy and a great way to stay across the activity on your accounts.

  1. Log in to the Defence Bank app.
  2. Select ‘Settings’ within the menu and tap ‘Alerts’.
  3. Tap the toggle of your preferred method of notification (SMS or Email).
  4. Tap the toggle to receive either Push Notifications or set up Scheduled Alerts.
  5. Once all your alert parameters are selected, tap the next arrow icon.
  6. From here you can select the type of alerts you require.

One of the optional features of a Defence Bank Everyday Access, Offset accounts or Pension Saver (eligible accounts) is automatic Round Ups.

Each time you spend with your Defence Bank Visa Debit card, your purchases are rounded to your choice of the nearest dollar, nearest $5 or nearest $10 with the funds transferred to your nominated Defence Bank savings account.

 

Purchase amount. Round up amount. Amount saved.  
$1.23 $1 $0.77 (= $2.00 - $1.23) Rounds up to nearest $1.
$1.23 $5 $3.77 (= $5.00 - $1.23) Rounds up to nearest whole dollar amount that is exactly divisible by 5 (without remainder).
$1.23 $10 $8.77 (= $10.00 - $1.23) Rounds up to nearest whole dollar amount that is exactly divisible by 10 (without remainder).
  1. Open the Defence Bank app.
  2. Select Manage Accounts from the drop-down menu.
  3. Select Round Ups.
  4. Tap your Everyday Access account.
  5. Select the account you want your Round-up amount transferred to (see below).
  6. Select the amount you wish to round-up ($1, $5, $10)
  7. Hit Start Saving

The Round Up feature is only available via the Defence Bank app.

To set up Round Ups, you are required to have an Everyday Account, Offset Account or a Pension Saver (‘eligible accounts’) with a Visa card attached, and be the primary owner of one of the following savings accounts, which are the ‘to accounts’:

  • iSaver.
  • Max eSaver.
  • Salute.
  • Home Loan Offset Account.
  • Pension Saver.
  • Everyday Access.
  • Cadet Saver.
  • Teen Saver.
  • Kids Club.

You can stop or change your Round Up amounts any time via the app in ‘Manage accounts’ under ‘Round ups’ any time.