I have a transaction on my account that I don’t recognise.
You can click on the transaction within your online banking or through the app to get more information. This will often give you additional details, such as contact numbers or email addresses to get in touch directly with the merchant.
If you’re still unsure, we can always look into it for you - call our Contact Centre or visit us in-branch. Outside of business hours, you can email our friendly staff at firstname.lastname@example.org to get on top of it as quickly as possible.