Depending on your device, you can download the app through Google Play or Apple App Store. The app is packed full of features and free to download and use.
The best thing to do first is to reset your password. If you’re still having issues, you can get in contact with us and we can check your details, provide you a new password, or make sure everything is unlocked and ready to go.
It is a six digit numerical code received by SMS or email enabling the member to securely authorise transactions such as making external transfers by BPAY or OSKO, changes to contact details, or registering a PayID.
To set up and receive one-time passwords, the member must first register which can be done through Online Banking.
- Log in to Online Banking.
- Go to Settings and select either Secure SMS Management or Second Factor Authentication Email.
- From there, simply follow the instructions to complete the registration.
Yes. Secure SMS relies on the member knowing their login password, access to a physical device and the use of a temporary code accessible only through that device. Members can register for VIP access if they are not comfortable using secure SMS.
Members don’t have to use secure SMS if they don’t want to and can continue using the TA password which will be available for the foreseeable future.
If a member does not have a mobile number they will not be eligible for secure SMS. However, they can continue using the TA password.
Defence Bank members have multiple ways of transacting on their account outside of Online Banking including in-branch, Bank@Post, ATM, telephone banking and using their Defence Bank app.
Second-factor authentication via email is not a common form of security and has been introduced for the purposes of allowing deployed ADF personnel to transact through Online Banking.
Defence email addresses are also inherently more secure than a standard email domain like @gmail.com.
The daily limit is $5,000, but if you ever need to transfer a larger once-off amount, simply get in touch with us and we can increase it temporarily for you.
You can also set your limit to $10,000 permanently by downloading the VIP Access app for additional security.
A limit increase will take up to 24-48 hours to reach your account.
This is your ‘transaction authority’ password, which is a secondary level of security for some aspects of online banking. If you’re unsure of what it is, we can deregister it for you and allow you to create a new one.