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A message from our CEO, David.

As the coronavirus situation evolves I wanted to update you personally on Defence Bank’s current position. I’m outlining our planning and response to coronavirus, so that you can be certain that Defence Bank has plans in place to maintain banking services.

Our purpose is to serve those who protect us and we are ready to assist members during this challenging time.

Defence Bank is in a strong financial position with one of the highest credit ratings, BBB/Stable/A2 by S&P Global Ratings, for a member-owned bank in Australia. 

So what’s ahead?

Currently, Defence Bank is open for business for all our Members with our branches remaining open across Australia. Our immediate priorities are as always to;

  • support the well-being of both our Members and employees; and,
  • ensure our everyday banking services continue to be delivered.


As part of our business continuity planning we have implemented a range of measures to meet these objectives which include: 

  • Restricted travel. Business related domestic and international air travel has been restricted. Travellers returning from overseas are self-isolating for 14 days in line with the government guidelines.
  • Remote access. We are continuing to use our  remote access capabilities, allowing many employees to perform their tasks remotely as required.


Importantly, we will continue to closely monitor and be guided by Commonwealth government advice on how to operate during this period. 

Banking from a distance.  

We understand that not all Members may wish to visit a branch in today’s environment so we remind members that Defence Bank provides a number of convenient options to manage their everyday banking without the need to visit a branch. These include:


Financial Hardship.

We count on you, and you can count on us. If you have been impacted by coronavirus please don’t hesitate to contact us on 1800 033 139 or email [email protected] to see how we can help you.

In summary.

Coronavirus has created a challenging time for everyone, and we are committed to continuing to provide you with the highest level of personal service.

 

Regards,

David Marshall
Chief Executive Officer

Call 1800 033 139
phone
BSB 833-205