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Member research launched

Defence Bank is committed to continually improving the experience of its members. We exist to serve the financial needs of the men women and families that make up the Defence Community. We regard this as a privilege and don’t take it for granted.

As a part of this commitment, we’ve partnered with market research agencies GALKAL and insync to conduct some independent research on our behalf. We’d like to know what we do well and what we could do better.

Starting in May, members will be invited to participate in this study to share their thoughts and experience of Defence Bank, with all views and insights being used to help shape the future of Defence Bank.  

The research will be a combination of one-on-one interviews and online surveys and will run for approximately 8 weeks.

Consequently, our market research partners may contact you by email or phone to ask about your interest in being involved in this study.

Defence Bank is your Bank. Together let’s shape the future

Call 1800 033 139
BSB 833-205