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Financial assistance for members impacted by bushfires

14 November 2019

If you've been affected by recent bushfires across Australia, we don't want you to worry about money matters. 

Financial hardship.

For members in fire affected areas, call us on 1800 033 139 if you’re experiencing financial hardship.


If you have a CGU insurance policy through Defence Bank and would like to make a claim, we encourage you to contact CGU Claims 24/7 on 13 24 80.

CGU response to the bushfires.

  • Claims teams are working overtime to ensure immediate contact with members who have made claims. All members with potential total loss property claims have been contacted.
  • Some members are in temporary accommodation. Claims teams are monitoring accommodation requirements closely.
  • Vulnerable members have been identified and are being closely managed by both CGU claims teams and suppliers.
  • CGU are well resourced for lodgements. Reserve staff are on standby if more support required.
  • Claims & Assessing teams are ready to go into impacted regions as soon as it is safe to do so.


Our thoughts are with everyone impacted and we thank the emergency services who are working tirelessly to protect the community. 

Call 1800 033 139
BSB 833-205