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Dispatch Spring 2018

Our members are at the forefront of everything we do at Defence Bank. As such, we have continued to focus on initiatives that enhance your banking experience.

Get $1,200 cashback when you apply for a home loan before 30 November 2018


For more information on this exciting new offer: 

  • Call us on 1800 033 139
  • Visit your nearest branch or


*For full Terms and Conditions click here. 

It's now easier than ever to withdraw cash from an ATM fee-free with Defence Bank


Say goodbye to the days of having to search for an ATM to access cash fee-free, with the big four banks recently axing ATM fees for customers of other banks. As a result, Defence Bank members can now use the 10,000 ATMs in the combined fleets of the big banks (Commonwealth, ANZ, NAB, Westpac) around AnchorAustralia without being charged for the transaction.

Please note – not all other banks have stopped charging the foreign fee. Nor have many of the other ATM networks such as those you might find in pubs, clubs or service stations. If you do try to use an ATM from a network that still charges these fees, you will see a prompt on screen warning you of the charge and asking if you want to proceed with the transaction. Also be aware that using ATMs overseas may incur additional fees.

Get to know more about Defence Community Dogs program with our short video 



The health and wellbeing of our Veterans and those within the military is something we care deeply about.

This is why we have put together a short video to provide you with a little more insight into the Defence Community Dogs (DCD) Program, the sole beneficiary of our Defence Bank Foundation.

For further information and how you can donate click here.

Get 15% off your eligible Buildings, Contents & Landlords insurance with our Home Loan Ultimate Package


Did you know that if you:

  • currently hold our Home Loan Ultimate Package²
  • are looking at taking out our Home Loan Ultimate Package
  • or are already an eligible insurance holder looking to take out our Home Loan Ultimate Package


You can get a discount of 15% on Defence Bank’s eligible Buildings, Contents and Landlords insurance cover?¹
Everyone needs their assets protected and with our Home Loan Ultimate Package insurance discount you can protect your most prized possessions at a great price.
Whether you own your own home or investment property our cover can help to protect you and your items.
So what are you waiting for!
Getting your insurance covered with Defence Bank is easy, for more information

  • Visit your local branch or
  • Call us on 1800 033 139

Your feedback is important to us 

As a member owned bank your feedback is important to us and we would like to thank all members who completed our Member Research survey as part of our Xcelerate Member Experience Program.

We want to make your banking with us as easy as possible. In line with our Member Experience Program we will now have our Member Effort Score (MES) independently measured every month to ensure that we continue to focus our decision making on the wants and needs of our members.

MES is a metric used to measure the ease of an experience with a company by asking members how much effort was required to use the product or service.

For more information on our Member Experience Program click here. 

Notice of Annual General Meeting


The Board of Directors of Defence Bank Limited wish to advise all members that the Annual General Meeting (AGM) will be held on Monday 26 November 2018 at CQ Melbourne, 113 Queen Street Melbourne.

As a member owned bank we welcome all of our members to attend our upcoming AGM, in which you will have the opportunity to receive news on our Annual Report, our plans for the future and also to cast your vote on company issues. 

We expect to publish our Notice of AGM shortly so look out for it on our website. 

¹This discount is only eligible on Defence Bank’s Buildings, Contents and Landlords Insurance Cover and is only available while a member holds an active Ultimate Package with Defence Bank. This discount is not available on ‘Fundamentals’ Home Insurance, Barrack Room Contents Insurance and the public liability portion of Landlords Insurance. Discount also available, on request by a member, upon renewal of eligible existing policies held by the member at the time of taking out an Ultimate Package.
Insurance issued by Insurance Australia Limited ABN 11 000 016 772 AFSL 227681 trading as CGU Insurance (CGU). In arranging this insurance Defence Bank Limited (Defence Bank) acts under its own AFSL and under an agreement with the insurer. Defence Bank receives commission when selling CGU insurance products. Please refer to Defence Bank’s Financial Services Guide (FSG) for details of these commissions. The relevant Product Disclosure Statement (PDS) should be referred to when making a decision to acquire any insurance product. The FSG and relevant PDS is available by calling 1800 033 139, by visiting any Defence Bank Branch or by visiting our website. The information contained in this email is general advice only as it has not taken into account you financial situation, objectives or needs.

²For full Terms and Conditions relating to our Home Loan Ultimate Package please click here. 

Copyright Defence Bank Limited ABN 57 087 651 385 AFSL/Australian Credit Licence 234582.

Call 1800 033 139
BSB 833-205