Welcome to Defence Bank.
Welcome to Australia’s Defence Bank.
Our Purpose is to serve those who protect us, reinvesting all profit back into banking products and services that are tailored to meet the needs of ADF families, while also remaining competitive enough for all Australians who support the Defence community.
If you haven't already, download the Defence Bank app.
Set up your pay.
Now that you're a Defence Bank member, you can provide your employer with our BSB (833 205) and your Everyday Access account details (account number and name), then confirm when you would like them to commence depositing your pay to the account.
Change your banking details in PMKeyS.
ADF members can easily change their banking details in PMKeyS.
Set up PayID.
A PayID is a convenient way to send and receive money instantly. It's a unique identifier linked to your transaction account and can be your email address, mobile number or ABN.
It doesn’t replace your BSB and account number which stays exactly the same – think of it as a shortened name for your account. Once you create a PayID, you can provide it instead of your BSB and account number.
In the app.
- Log in and select Manage Accounts then Manage PayID.
- Select Create new PayID and choose your unique identifier.
In Online Banking.
- Log in to Online Banking.
- Select Accounts and then Manage PayIDs. Simply follow the prompts.
Tip: If the mobile number or email address you wish to use is associated with a different bank, you will need to contact that bank to remove your existing PayID details. While it’s possible to set up several PayIDs, each unique PayID (eg. phone number, email address) can be connected to only one account at a time.
Get cash out.
Your Everyday Access account has wide ATM access. Here's how you can withdraw cash and not pay a cent.
Find a major bank ATM, they’re free!
There is no excuse to be paying ATM fees when all four of the major banks no longer charge customers of other banks a $2 fee for withdrawing cash from their ATMs.
Defence Bank members have access to ANZ, Commonwealth Bank, Westpac and NAB ATMs for free, Australia-wide, with the removal of this fee.
Use a Defence Bank ATM.
Defence Bank has a network of its own ATMs located at selected branches across Australia. In addition to being conveniently located on base, these ATMs are free for Defence Bank members.
Get cash out at the post office.
You can conveniently make withdrawals and deposits at post offices across Australia. Look for the Bank@Post sign which will be displayed at the entrance of a participating Post Office.
Set up your direct debits.
To amend an existing direct debit payment you will need to contact the merchant or service provider. When you set up a direct debit, you authorise a merchant or service provider to take an agreed amount of money from your nominated account using your PayID, BSB and account number (or your card number plus CVC and expiry date).
Set up Round Ups.
One of the optional features of a Defence Bank Everyday Access account, and other eligible accounts, is automatic Round Ups.
Each time you spend with your Defence Bank Visa Debit card, your purchases are rounded to your choice of the nearest dollar, nearest $5 or nearest $10 with the rounded-up funds transferred to your nominated Defence Bank savings account.
To set up Round Ups.
- Open the Defence Bank app.
- Select Manage Accounts from the drop-down menu.
- Select Round Ups.
- Tap your Everyday Access account.
- Select the account you want your round-up amount transferred to (see below).
- Select the amount you wish to round-up ($1, $5, $10).
- Hit Start Saving.
Frequently asked questions.
From within Australia, you can call us on 1800 033 139 Monday to Friday between 8am and 6pm AEST/AEDT. For international calls, you can reach us on +61 3 8624 5888.
Outside of these hours, you will be prompted to leave a message. However, if the matter is urgent, you can send us a Secure Message or use the Contact Us form.
Switching to eStatements is a great choice to help our environment. Here’s how you can make the switch yourself.
Online Banking.
- Log in to Online Banking.
- Select Settings > Manage eCommunications.
- Enter your one-time password or VIP security code.
- Click on Manage eStatements which will expand options for registering (or deregistering) for eStatements.
- Once your eStatement preferences have been made, and acknowledgement ticked, click Save.
Mobile app.
- Log into your Mobile app.
- Under the menu select Manage Accounts > Manage eStatements
- Enter your PIN to continue.
- Click on eStatements which expand options for registering (or deregistering) for eStatements.
- Once your eStatement preferences have been made, and acknowledgement ticked, click Save.
Alternatively, you can call 1800 033 139 or visit any Defence Bank branch, and we can organise the switch for you.
We’re always happy to see our members in person. Our branches can help you with anything from general account information to home loans. If the branch is on a military base, just give the branch a call to let them know you’re coming in so they can escort you.
You can cancel your credit or debit card through either Online Banking or the Defence Bank mobile app.
Online Banking.
Select Services > Card Management, then select the card you wish to report and follow the prompts.
Mobile app.
Select Manage Accounts > Manage Cards, then select the card you wish to report and follow the prompts.
You can then order a replacement card within the mobile app and be issued with a virtual card which you can add to your digital wallet and use immediately. This removes the stress and inconvenience of having to wait until a physical card arrives in the mail.
Alternatively, you can contact us and we can block your card and arrange a new one for you.
Get in touch.
We're here to help.
Here for you on 1800 033 139.
We're available between Monday and Friday, 8am to 6pm (AEST/AEDT).
Visit a branch.
With the most on-base branches across Australia, we’re closer than you think.
Chat with us.
Use the icon in the corner of your screen between Monday and Friday, 8am to 6pm (AEST/AEDT).