I’m overseas. How do I access the new app?
To set up the new app, you’ll need to receive an SMS verification code to your registered Australian mobile number. If you’re already overseas and can’t receive the SMS verification code, you’ll need to contact the Member Care team for help accessing the new app. You can contact them on +61 3 8624 5888
SMS verification codes can’t be sent to international mobile numbers.
If you’ve already set up VIP Access, you can continue to use Internet Banking through our website while overseas. However, VIP Access can’t be used to verify your identity when setting up the new app.