A little about us.
Defence Bank commenced operations in March 1975 as Defence Force Credit Union Limited (Defcredit) before changing its name to Defence Bank in 2012. Today, Defence Bank has 33 branches around Australia.
Unlike many other financial institutions, Defence Bank doesn’t exist to make profits for shareholders. We’re here to focus on your financial needs, rather than being driven to make profits for shareholders. We re-invest our profits back into the Bank to make sure we give you the service and competitive products you deserve.
Defence Bank offers financial products and services to not only the Australian Defence Force, but the broader community as well. Defence Bank is one of Australia’s larger member-owned banks.
A little about our members.
We think Defence Bank members are a pretty great group of people, and the list is growing with more and more Australians recognising the benefits of being part of the Defence Bank family.
Even though we’ve traditionally focused on the Australian Defence Force, you don’t have to be a Defence Force employee or relative to take advantage of Defence Bank’s products and services – membership is open to all Australians.
You also don't have to leave Defence Bank because you resign or retire from the Defence Force or move interstate. You can continue to access our full range of products and services through channels like Mobile Banking, Online Banking, Telephone Banking and through our Contact Centre.
What guides our business.
Everything we do at Defence Bank is guided by these three pillars that represent who we are and why we love and respect our work.
Our Purpose sums up why Defence Bank exists.
It keeps us focused on being the best Bank we can be.
Our Purpose is to serve those who protect us.
The promise we make to each other and our members is…
We count on you. And you can count on us.
We live this promise each day through our words and deeds.
Our principles guide how we ACT and underpin what you can expect from every Defence Bank team member during every interaction.
Accountable. We're accountable for our behaviour and decisions.
Collaborate. We're collaborative, working as one, to achieve shared goals.
Transparent. We're transparent in what we do and how we make decisions.
Over the past three years, Defence Bank has achieved sustained growth in both our loan and deposit portfolios, which has led to a steady growth in assets of over 10% each year.
This continued success enables us to provide a full suite of products and services for members, as well as competitive interest rates and low fees. We also offer a broad network of branches around Australia, an award-winning app, Online Banking, telephone banking, and our Australia-based Contact Centre.