Medals on war veterans' jackets.

Welcome.

Whether serving or have served, we salute you.

Medals on war veterans' jackets.

Some join Australia’s Defence Bank as a cadet, others as a soldier, others just prior to deployment or when considering transition. It doesn’t matter at which stage in your career you join us, you are a member for life. So welcome.

Now, how can we serve you?

Join us.

We count on you, and you can count on us.

Defence people have each other’s backs, making them an incredible source of support and information, not only those who served but also their partners and family. With more than 30 per cent of Defence Bank employees having a direct link to ADF members themselves, you’ll easily find a like-minded someone to speak to, including when you call our Australia-based Contact Centre.

We understand Defence life.

Whatever the stage of your career, life at times can get complicated. All the more reason why your banking should be simple. Our direct and ever-growing bond with those in the Defence community means we understand Defence life - including understanding ADF salary-packaging arrangements and entitlements. You don’t need to explain any of that to us, we already know how it works.

 

Once a member, always a member.

As a veteran of the Australian Army, Navy or Airforce, you hold a special place in the Defence community - and that of the entire nation. With Australia’s Defence Bank, once a member, always a member. Our Purpose is to serve those who protect us, and our range of banking products and services are Defence specific - from DHOAS home loans to a Salute account that earns you bonus interest to mark service milestones.

Learn more about becoming a member.

Our bonus-interest for service milestones.

Your commitment and bond with the ADF should be rewarded. Our Salute account does just that. If you’ve recently reached one of the qualifying milestones, you may be eligible to take advantage of a bonus interest rate - our Salute account is one way we say ‘thank you’.

Check your eligibility for our Salute account.

Planning for retirement?

Whatever your next steps, a significant change in circumstances like transitioning from the ADF to civilian life is a good time to do a health check on your finances, particularly your superannuation and other assets. We have a number of options that will help you build the amount you need to retire comfortably, including dedicated retirement savings accounts and Defence Bank Super.

Discover which retirement option would work for you.

Frequently asked questions.

You’ll first need to be issued a password, then log in for the first time using your member number and the temporary password that will be sent to you as a text.

Generate a password.

Log in to Online Banking.

You can send a secure message to Defence Bank by logging into the Defence Bank app or Online Banking then following these steps:

App.

  1. Log in to the Defence Bank app.
  2. Select ‘Contact us’ within the menu.
  3. Tap ‘Secure Messaging’.
  4. Select the message icon at the bottom right of screen, select the address from the first drop down menu, type a subject, message and add an attachment if required, then when ready, select 'Send message'.

Online Banking.

  1. Log in to Online Banking.
  2. Tap on ‘Services’ from the top menu.
  3. Select ‘Secure Messaging’.
  4. Select the address from the first drop down menu, type a subject, message and add an attachment if required, then when ready, select 'Send message'.

Log in to Online Banking.

You can receive a secure message from Defence Bank by logging into the Defence Bank app or Online Banking then following these steps:

App.

  1. Log in to the Defence Bank app.
  2. Select the 'you have new messages' notification on the home screen.
  3. Select the message, it will expand to fullscreen for you to read.

Note: If the message is from Verify Defence Bank, please do not respond to this message as the message is sent from an account that is not monitored.

Online Banking.

  1. Log in to Online Banking.
  2. Select 'View mail' from the mailbox of the side menu.
  3. Enter your validation code when prompted.
  4. Select the new message to read.

Note: If the message is from Verify Defence Bank, please do not respond to this message as the message is sent from an account that is not monitored.