There are more precious things you can imagine doing than paying bills, but it has to be done. You can count on us to make getting your money from A to B quick, simple and easy. Bill paying from anywhere, at anytime, in any number of ways - go ahead, count them.
BSB 833 205
BSB 833 205
We have many ways to pay bills. Go on, count them.
Little boy eating strawberries.
Online Banking.
The most popular way our members move their money around, Online Banking is fast, convenient and easy to use, and features the latest security protocols including two factor authentication (2FA). If you’re already a member, registering for Online Banking is simple.
Award-winning app.
All the banking you can do online can also be done on our award-winning app. Pay bills via direct transfer, direct debit or BPAY as well as manage your cards and create accounts - any time, anywhere. Download the app now from either Google Play or the Apple App Store, depending on your device.
Credit and debit cards.
The best way to make payments on the go, your Defence Bank Visa Credit or Debit cards are also a great option to pay bills at both in-person outlets and online stores.
Face-to-face.
For face-to-face banking, Defence Bank has the largest on-base branch network in Australia. For added conveience, bills can be paid at your local post office through Bank@Post.
Telegraphic transfers.
We can facilitate a Telegraphic Transfer (or TT, also known as a ‘wire’) to send money to and from international accounts. Accessed in both Online Banking and our award-winning app, telegraphic transfers are an efficient and cost-friendly way to make payments overseas in more than 130 currencies, taking 2-3 business days.
Frequently asked questions.
Even though we’ve traditionally focused on the Australian Defence Force, you don’t have to be a Defence Force employee or relative to take advantage of Defence Bank’s products and services – membership is open to all Australians.
There is a daily limit on cash withdrawals over the counter transactions of $5,000 per day.
Where you may be seeking to withdraw an amount that is greater than the daily limit, you will need to contact your local branch and provide at least 1 business days’ notice before the withdrawal can be processed.
You’ll first need to be issued a password, then log in for the first time using your member number and the temporary password that will be sent to you as a text.
You can send a secure message to Defence Bank by logging into the Defence Bank app or Online Banking then following these steps:
App.
- Log in to the Defence Bank app.
- Select ‘Contact us’ within the menu.
- Tap ‘Secure Messaging’.
- Select the message icon at the bottom right of screen, select the address from the first drop down menu, type a subject, message and add an attachment if required, then when ready, select 'Send message'.
Online Banking.
- Log in to Online Banking.
- Tap on ‘Services’ from the top menu.
- Select ‘Secure Messaging’.
- Select the address from the first drop down menu, type a subject, message and add an attachment if required, then when ready, select 'Send message'.
You can receive a secure message from Defence Bank by logging into the Defence Bank app or Online Banking then following these steps:
App.
- Log in to the Defence Bank app.
- Select the 'you have new messages' notification on the home screen.
- Select the message, it will expand to fullscreen for you to read.
Note: If the message is from Verify Defence Bank, please do not respond to this message as the message is sent from an account that is not monitored.
Online Banking.
- Log in to Online Banking.
- Select 'View mail' from the mailbox of the side menu.
- Enter your validation code when prompted.
- Select the new message to read.
Note: If the message is from Verify Defence Bank, please do not respond to this message as the message is sent from an account that is not monitored.