Signpost for many destinations.

Send cash in more than 130 currencies.

Signpost for many destinations.

Access to more than 130 currencies.

Send via Online Banking, our award-winning app or in-branch.

How long will it take?

Funds in usually 3-10 business days.

Funds received in destination currency.

You can count on Defence Bank to offer you a premium, personalised incoming and outgoing telegraphic transfer (also known as a “wire”) payment service at competitive rates.

What is a telegraphic transfer?

Maybe you would like to make a payment to someone overseas or send a financial gift to a family member or friend living in another country? A telegraphic transfer (TT) is an efficient way to send money overseas in a choice of more than 130 currencies – view currencies. Your funds are transferred electronically to the beneficiary’s bank account in their local currency. It will normally take 3-10 business days to reach their bank*. This is a cost effective and fast way to send funds abroad.

Telegraphic transfer features.

  • Access to more than 130 currencies.
  • Send via Defence Bank Online Banking, Mobile App or Defence Bank branch.
  • Funds usually received by beneficiary bank within 3-10 business days.
  • Secure and cost-effective way to send money overseas.

Sending money - outbound telegraphic transfer.

What details do I need to send a TT?

  • You will need to provide full details of the beneficiary’s bank account, including their IBAN (International Bank Account Number) if they are in Europe.
  • To comply with Australian Government regulations, you must also provide the beneficiary’s full street address.
  • Please note that TTs are sent via a network of correspondent banks, which sometimes levy a small handling charge on your payment. Any such fees are out of the control of Defence Bank and Convera. Given that a network of banks is used to complete your telegraphic transfer, the time it takes for your payment to be credited cannot be guaranteed.

How do I send a TT?

Simply log on to your online banking account or mobile app, select Transfer/Pay > International Transfers for online banking or simply select the International tab on the mobile banking app. Continue to follow the prompts to complete your TT.

Note: A one-time password or VIP security code may be required.

Incoming international payments service.

Receiving payments from overseas?

With our Incoming International Payments Service, you can receive money directly into your nominated bank account with Defence Bank from almost anywhere in the world, in over 35 currencies.
Benefits to you:

  • We do not charge beneficiary deduct fees.1
  • Timely and reliable – funds are usually received in full in 3-10 business days.2
  • Exchange rate guarantee. Lock in a competitive exchange rate for 72 hours.3
  • Your sender can pay you in their local currency and you can still receive in AUD.

Follow the simple steps to receive your money from overseas:

  1. Defence Bank members can simply visit this portal.
  2. Complete the form and follow the steps.
1

Payments may be sent via a network of correspondent, intermediary  and/or beneficiary banks. In some instances, such banks may charge a small handling fee, which is out of the control of Defence Bank or Convera.

2

Funds are usually received by Defence Bank within 3-10 business days, funds will then be allocated to your nominated account. There is no delivery period guarantee. Some currencies may take longer than others to process.

3

Periodic comparisons are made against publicly available rates for comparable services from 4 Australian Banks. Funds must be received within 72 hours of the rate quoted in accordance with payment instructions for the rate guarantee to be honoured.

Defence Bank has entered into contractual arrangements with Western Union Business Solutions (Australia) Pty Ltd (ACN 150 129 749; AFSL 404092) trading as Convera (“Convera”), to assist it in fulfilling certain foreign exchange and payment services, including telegraphic transfer. The relationship relating to the services described is solely between you and Defence Bank. Fees and charges may apply, please refer to the terms and conditions issued by Defence Bank. Any advice provided by Defence Bank is general in nature and does not take into account your personal objectives, financial situation or needs. Convera does not give you any advice, general, personal or otherwise. This communication has been prepared solely for informational purposes and does not in any way create binding obligations. No representations, warranties or conditions of any kind, express or implied, are made in this communication.

Frequently asked questions.

There is a daily limit on cash withdrawals over the counter transactions of $5,000 per day.

Where you may be seeking to withdraw an amount that is greater than the daily limit, you will need to contact your local branch and provide at least 1 business days’ notice before the withdrawal can be processed.

You can click on the transaction within your online banking or through the app to get more information. This will often give you additional details, such as contact numbers or email addresses to get in touch directly with the merchant.
If you’re still unsure, we can always look into it for you - call our Contact Centre or visit us in-branch. Outside of business hours, you can send us a Secure Message or use the Contact Us form.

In some cases, the account you incorrectly sent the funds to may not currently be active, in which case the funds will bounce back into your Defence Bank account within 3-5 business days.
If the account is active, we can lodge a trace on the money and attempt to retrieve it for you. Get in touch with our Contact Centre or your nearest branch and we can get this process started as quickly as possible for you. The quicker we get this trace lodged, the more likely it is we can retrieve your funds.

See more travel FAQs.