Australian flags being waved at a parade.

Welcome.

You don’t need to wear a uniform to be a member of Defence Bank.

Australian flags being waved at a parade.

Defence Bank is owned by its members, not by a big bank. The Australian Defence community is highly respected and admired by the general Australian community - no doubt you are one of them. And as a civilian and supporter, you are more than welcome to join us.

Now, how can we serve you?

Join us.

Great products and service for our members.

As a member of Australia’s Defence Bank, you can count on us to give you access to our industry-leading products, the latest in anywhere, anytime banking including Online Banking, our award-winning app and Australia-based Contact Centre.

  • Competitive loan rates.

The competitive power of a large bank with the customer service of a small one - from home loans to car loans.

  • Access to the First Home Loan Deposit Scheme.

We’re proud to have been selected to provide the Australian Government’s recent helping hand for first home buyers. But be quick, spots are limited - first in, best addressed.

  • Exclusive access to Navy Health.

Navy Health provides high-level, top quality health cover for those in the Australian Navy and their families. Now available to Defence Bank members.

  • Access your money in any way that suits you.

Along with online and telephone banking, Defence Bank offers the latest in money access with a digital wallet including Apple Pay, Samsung Pay and Google Pay, Fitbit Pay, Garmin Pay and Quick Cards.

The many faces of our supporters.

  • Member of the public.
  • ADF contractor.
  • Defence public servant.
  • A loved one.

Supporters of the Australian Defence Force come from all walks of life. After all, the thousands of moving parts that upkeep our Defence depend on the hundreds of thousands of people fulfilling their roles - from public servants in the Department of Defence and beyond to the engineers, caterers, nurses, administrators, drivers, cleaners and technicians who give their services directly and indirectly every day.

You may be a loved one or even a neighbour who knows someone in the ADF who sees first-hand what they go through, or maybe you’re a simply grateful member of the public.

Wherever you’re from, you can choose to make their bank your bank - for whatever you need, for whatever’s ahead.

Frequently asked questions.

You’ll first need to be issued a password, then log in for the first time using your member number and the temporary password that will be sent to you as a text.

Generate a password.

Log in to Online Banking.

You can send a secure message to Defence Bank by logging into the Defence Bank app or Online Banking then following these steps:

App.

  1. Log in to the Defence Bank app.
  2. Select ‘Contact us’ within the menu.
  3. Tap ‘Secure Messaging’.
  4. Select the message icon at the bottom right of screen, select the address from the first drop down menu, type a subject, message and add an attachment if required, then when ready, select 'Send message'.

Online Banking.

  1. Log in to Online Banking.
  2. Tap on ‘Services’ from the top menu.
  3. Select ‘Secure Messaging’.
  4. Select the address from the first drop down menu, type a subject, message and add an attachment if required, then when ready, select 'Send message'.

Log in to Online Banking.

You can receive a secure message from Defence Bank by logging into the Defence Bank app or Online Banking then following these steps:

App.

  1. Log in to the Defence Bank app.
  2. Select the 'you have new messages' notification on the home screen.
  3. Select the message, it will expand to fullscreen for you to read.

Note: If the message is from Verify Defence Bank, please do not respond to this message as the message is sent from an account that is not monitored.

Online Banking.

  1. Log in to Online Banking.
  2. Select 'View mail' from the mailbox of the side menu.
  3. Enter your validation code when prompted.
  4. Select the new message to read.

Note: If the message is from Verify Defence Bank, please do not respond to this message as the message is sent from an account that is not monitored.