Waiting around for a home loan approval can be frustrating, but there is another way.
Defence Bank has made turnaround times on home loan approvals a priority and pointed out that it is well ahead of some of Australia’s biggest banks.
46-year-old Mark Gill is one such example of a member who has moved to Defence Bank and been impressed by the speed and service.
Mr Gill recently purchased a property in the Canberra suburb of Banks, switching from NAB.
“We had been saving for three years,” Mr Gill who is a member of the RAAF ground crew at Brindabella Park said.
“Things got done very quickly. I discussed my situation with Defence Bank and we went ahead and did the loan. I had been told I needed an extra ten thousand dollars, but once Defence Bank reviewed my circumstances, there was no mucking around and it was just straightforward.”
Mr Gill who also has family car loans and a credit card with Defence Bank, says he and his wife were expecting a different experience when borrowing money.
“The staff are just friendly and easy-going. They’re all genuine and there for the customer. I thought because we were borrowing money from a bank it would be a very rigid process but instead there was flexibility. We switched from NAB and clearly haven’t looked back.
“I was stoked with the service I got, it really was focusing on the solution and making it as less stressful as possible for everybody concerned.”
“We will always have the interests of members at heart, but we are committed to playing our part in being as seamless as we can in our approvals process, without unnecessary delay on decisions.”
Defence Bank participates in initiatives that help members into homes, including the Defence Home Ownership Assistance Scheme (DHOAS), and the First Home Loan Deposit Scheme (FHLDS) which makes the Bank a true one-stop-shop for Members.
Want to speak to a lender about your home loan?
For more details on what you need to provide for a home loan application, speak with the team at Defence Bank. Call our Contact Centre on 1800 033 139, find a mobile lender or visit your local branch for assistance.
Important note: This information is of a general nature and is not intended to be relied on by you as advice in any particular matter. You should contact us at Defence Bank to discuss how this information may apply to your circumstances.