BSB 833 205
BSB 833 205
Travel insurance.
International travel.
Our International Travel Insurance plans give you the choice of cover for overseas medical expenses, cancellations, and so much more.
Domestic travel.
You may also find yourself in need of assistance when travelling in Australia. Our Domestic Travel Insurance plans give you the choice of cover for cancellations, rental car insurance excess, luggage and personal effects and more.
Single or multi-trip options.
We have a range of plans to suit your travel needs. Our annual multi-trip plans give you the flexibility to travel without the need to take a new policy for every trip.
We’re here when you need us.
Emergency assistance.
Call our 24/7 emergency hotline if you run into trouble on holiday.
From overseas: +61 x xxxx xxxx
From Australia: (02) xxxx xxxx
Claims.
It’s simple and easy to make a claim. Call us to get started.
From Australia: xx xx xx
From overseas: +61 x xxxx xxxx
Important documents.
Read the Product Disclosure Statement to see exactly what conditions apply and read the Target Market Determination.
Travel advice.
Dip your toe before you dive in by finding out everything you need to know before you go.
International travel.
Going overseas?
Travel with the peace of mind of knowing that you'll be taken care of if things go wrong while you're away.
Our International Travel Insurance plans give you a choice of cover for overseas medical expenses, cancellations, rental car insurance excess, luggage and personal effects, and more.
Important documents.
Product Disclosure Statement (PDS) – CGU to provide PDS doc
Target Market Determination – CGU to provide Link to TMD
Domestic travel.
Choose your cover.
With Domestic Comprehensive and Domestic Cancellation plans, we offer cover if you’re travelling away from home and something unexpected happens, and means you need to rearrange or cancel your trip (like if you get sick while you're away).
When you choose Domestic Comprehensive, we also offer cover for:
- Luggage and personal belongings
- Rental car insurance excess
- Travel delays
- Additional travel and accommodation expenses.
This cover has limits and exclusions, so read the Product Disclosure Statement (PDS) for full details of what’s covered.
Save time if you’re a regular traveller.
If you travel Australia a lot, you can choose a domestic multi-trip policy and simplify your travel insurance.
You get cover for a year of travel in Australia, and you can pick a maximum duration limit for all your trips. The shorter your trips, the cheaper your policy.
You won’t have to get a new policy every time you travel, and you can travel as much as you like during the year (as long as each trip is less than the maximum duration limit you chose).
Single or multi trip options.
We have a range of plans to suit your travel needs. Our annual multi-trip plans give you the flexibility to travel without the need to take a new policy for every trip. Whether you are planning just one trip this year or several, we have a travel insurance plan to suit your needs. Our International Comprehensive Plan and Domestic Comprehensive Plan are available in a Single Trip or an Annual Multi-Trip policy.
The Annual Multi-Trip option gives you the convenience of taking out just one policy with the flexibility of being able to travel as many times as you like throughout the year.
Travel Insurance Plan options.
Our Annual multi-trip:
- Gives you year round cover to destinations that are over 250 km from your home.
- Gives you year round cover to destinations that are less than 250km from home, if your trip includes at least one night of paid accommodation (like in a hotel or Airbnb).
- The option to choose how long your policy’s for. You can choose 30, 45 or 60 days on the International Comprehensive Plan, or 15 or 30 days on the Domestic Comprehensive Plan.
Single or multi-trip.
We have a range of plans to suit your travel needs. Our annual multi-trip plans give you the flexibility to travel without the need to take a new policy for every trip.
Important documents.
Product Disclosure Statement (PDS) – CGU to provide PDS doc
Target Market Determination – CGU to provide Link to TMD
Claims.
Get emergency assistance.
If you need urgent help, you can call us 24/7.
From Australia
xxxx xxx xxx
We can help if:
- You're sick or hurt and taken to hospital (or will have more than $500 of medical expenses)
- You're overseas and need to find a doctor that speaks English
- You've lost your passports, travel documents or credit cards
- You need legal help or help getting home.
These services depend on whether your claim is covered by your policy.
Calling from overseas.
We also have numbers you can call from outside Australia. If you're in:
- New Zealand, call xxx xxx xxx
- The United Kingdom, call xxx xxx xxx
- USA or Canada, call xxx xxx xxx
- Any other country, call xxx xxx xxx
When you call, have your policy number handy and a phone number we can call you back on.
Start a claim.
Claim online now through our easy 5-step process:
- Describe the incident
- Enter your expenses or losses
- Upload any supporting documents
- Provide your bank details
- Review and finalise your claim
You can save and return to an incomplete claim for up to 28 days.
Once you've lodged your claim, we'll update you on how it's progressing within 10 working days.
Follow up an existing claim.
We understand that as a result of your incident, you might already be out of pocket. That's why we try to process claims as quickly as possible.
You'll hear from us within 10 working days from the time we receive your claim.
To check your claim's progress, log into our online claims centre or contact us for more details.