We know that partners play an important role in Defence too.
A life like no other deserves a bank like no other.
You can count on us.
Those in Defence are regularly thanked for their service, but you're the unsung hero with the weight of the world on your shoulders.
As the powerhouse of personal admin, the one carrying the mental load, you're living a life like no other.
So, while you're keeping the wheels on at home, let us help tick some things off your list.
The bank for the ADF.
We're the experts in what ADF members, and their partners, need from a bank.
- We're an approved lender of the Defence Home Ownership Assistance Scheme (DHOAS), which offers home loan repayment subsidies to eligible applicants.
- Our award-winning app, Online Banking, an Australia-based call centre and the most on-base branches in the country means we're never far away.
- Get fee-free cash withdrawals at Defence Bank and atmx ATMs, plus those of all the big 4 banks.
- We're proud to be back-to-back winners of WeMoney's Defence Services Bank of the Year award - three years in a row.
We support the Defence spouse community.
Defence spouses have each other’s backs, making them an incredible source of support and information for partners and loved ones of those who serve.
We've partnered with the Military Life network - a place for the community to connect and tell their stories. With a podcast, social media groups, and monthly face-to-face events, there's plenty of ways to get involved.
We also proudly support the Australian Military Wives Choir by <<what we do>>.
We joined the Military Life podcast to explain how ADF spouses can make the most out of the grants and benefits available to them as new homebuyers, including DHOAS.
Whatever you need, for whatever's ahead.
Over 30% of our frontline team have a direct link to an ADF member. So whether you drop in to a branch or call, you’ll easily find someone who just gets it.
Our people are experts in their field, ready to guide you through the complexities of DHOAS, joint accounts and Power of Attorney matters - just to name a few. Speak to someone in our Australia-based Contact Centre today.
Frequently asked questions.
When a member passes away, we can only share their specific account information with their Legal Representative (Executor(s), Administrator(s) or Next of Kin as the case may be).
Prior to releasing any specific account information Defence Bank will require a copy of the Death Certificate and evidence to be provided confirming the role the individual holds in relation to the deceased’s estate.
Depending what role the individual holds we may also request additional documents such as the Deceased’s Will, Grant of Probate or Letters of Administration.
If the deceased is the holder of a deposit account jointly with one or more others, the deceased’s name will be removed from the account once an original certified copy of the Death Certificate is provided. The account continues in the name(s) of the surviving account owner(s) and is not part of the Estate of the deceased.
Under the laws of survivorship, on the death of the joint account holder, the account belongs to the surviving account owner(s).
It is important to note that funds held in joint accounts generally will not form part of the estate and as such can continue to be operated by the surviving account owner(s).
Note: Grant of Probate or Grant of Letters of Administration is not required in relation to joint accounts.
Upon notification of a member's passing all Power of Attorney and signing authorities, the member has granted to third parties are void and these individuals will no longer have access to these accounts.
Note: Any card access on the deceased’s accounts held by those with authority to operate on the deceased’s accounts (e.g. authorised signatory or POA), this access will be cancelled and these cards should also be securely destroyed.
The only person permitted to act on behalf of a person who has passed away is the Executor(s) or other Legal Representative(s) as appointed by the court.
