General FAQs.

Defence Bank offers financial products and services to not only the Australian Defence Force, but the broader community as well. Defence Bank is one of Australia’s larger member-owned banks.

Defence Bank is seeking assistance from members to check and confirm that the information it holds about them is up-to-date, accurate & complete.

By ensuring this information is current, this means that the Bank’s information on its systems remains accurate and therefore then ensures that we have the necessary information to confirm your identity and keep your accounts secure.

If you don’t review your information and provide any updates where required, the information that the Bank holds about you may not be up-to-date and this may limit both our ability to contact you as well correctly confirm your identity on an ongoing basis should you contact us.

It depends whether the transfer is within Australia or international.
For all general transfers within Australia, use BSB 833-205.
If the transfer is international, you will need to provide the BSB 803-205.

From within Australia, you can call us on 1800 033 139 Monday to Friday between 8am and 6pm AEST/AEDT. For international calls, you can reach us on +61 3 8624 5888.

Outside of these hours, you will be prompted to leave a message. However, if the matter is urgent, you can send us a Secure Message or use the Contact Us form.

This happens when all transaction or savings accounts held by you have been classified as dormant we may consider your membership with the bank to be dormant and, in line with the requirements of the bank’s constitution, redeem your member share.

Where this occurs you will no longer be able to receive financial accommodation from the bank or vote at the AGM.

Just married, divorced, reverting to maiden name or you just felt like a change, you will need to amend your membership name.

You can do this by completing a Change of Membership Name form and returning it to Defence Bank along with proof of the change as identified on the form.

We recommend you update your contact details as soon as possible so you do not miss any important updates from us.

We also recommend you complete our foreign tax declaration form as soon as possible to assist Defence Bank in meeting its responsibilities and requirements under the Common Reporting Standards (CRS) and Foreign Account Taxation Compliance (FATCA) taxation laws.

We recommend you update your contact details as soon as possible so you do not miss any important updates from us.

We also recommend you complete our foreign tax declaration form as soon as possible to assist Defence Bank in meeting its responsibilities and requirements under the Common Reporting Standards (CRS) and Foreign Account Taxation Compliance (FATCA) taxation laws.

Your EOFY interest and tax summary will be automatically added to your June statement available from the first week of July. It will appear as the first page within your statement which can be downloaded through our app or Online Banking.

You can view the interest earned to date, or for the previous financial year for your accounts via Online Banking or the app.

App.
1. Login to your app.
2. Select the account you wish to obtain interest details for.
3. Top right corner, tap on the three dots and select ‘Account Information’.

Online Banking.
1. Login to Online Banking.
2. Tap on ‘Accounts’ and select ‘Interest Details’.

Withholding tax is a tax that may apply to the interest earnt on your accounts if you have not supplied us with your TFN or ABN or you have an overseas home address.

You’re not obliged to provide us your TFN or TFN exemption but if you don’t or if you have an overseas home address, we’re required by law to withhold tax.

The money we withhold is paid to the Australian Taxation Office (ATO).

Yes, we can load up to 18 different tax file identifying numbers if needed.

You do not have to disclose your TFN or ABN but if you or a joint owner of the account do not, we may deduct withholding tax from interest paid on the account at the highest marginal tax rate (plus the Medicare levy).

If you are a non-resident you will be subject to withholding tax on interest earned.

This is something we’ll need to chat to you about.

Simply contact the team at Australia’s Defence Bank on 1800 033 139 between 8am and 6pm AEST/AEDT Monday to Friday, or visit your local branch.