General

Defence Bank offers financial products and services to not only the Australian Defence Force, but the broader community as well. Defence Bank is one of Australia’s larger member-owned banks.

It depends whether the transfer is within Australia or international.
For all general transfers within Australia, use BSB 833-205.
If the transfer is international, you will need to provide the BSB 803-205.

Yes, we have all the pays – Apple, Google, Samsung, Garmin and Fitbit pays.

In some cases, the account you incorrectly sent the funds to may not currently be active, in which case the funds will bounce back into your Defence Bank account within 3-5 business days.
If the account is active, we can lodge a trace on the money and attempt to retrieve it for you. Get in touch with our Contact Centre or your nearest branch and we can get this process started as quickly as possible for you. The quicker we get this trace lodged, the more likely it is we can retrieve your funds.

You can click on the transaction within your online banking or through the app to get more information. This will often give you additional details, such as contact numbers or email addresses to get in touch directly with the merchant.
If you’re still unsure, we can always look into it for you - call our Contact Centre or visit us in-branch. Outside of business hours, you can email our friendly staff at [email protected] to get on top of it as quickly as possible.