General

Defence Bank offers financial products and services to not only the Australian Defence Force, but the broader community as well. Defence Bank is one of Australia’s larger member-owned banks.

It depends whether the transfer is within Australia or international.
For all general transfers within Australia, use BSB 833-205.
If the transfer is international, you will need to provide the BSB 803-205.

Yes, we have all the pays – Apple, Google, Samsung, Garmin and Fitbit pays.

In some cases, the account you incorrectly sent the funds to may not currently be active, in which case the funds will bounce back into your Defence Bank account within 3-5 business days.
If the account is active, we can lodge a trace on the money and attempt to retrieve it for you. Get in touch with our Contact Centre or your nearest branch and we can get this process started as quickly as possible for you. The quicker we get this trace lodged, the more likely it is we can retrieve your funds.

You can click on the transaction within your online banking or through the app to get more information. This will often give you additional details, such as contact numbers or email addresses to get in touch directly with the merchant.
If you’re still unsure, we can always look into it for you - call our Contact Centre or visit us in-branch. Outside of business hours, you can email our friendly staff at info@defencebank.com.au to get on top of it as quickly as possible.

Just married, divorced, reverting to maiden name or you just felt like a change, you will need to amend your membership name.

You can do this by completing a Change of Membership Name form and returning it to Defence Bank along with proof of the change as identified on the form.

Cash deposits can be made:

  • At any Defence Bank branch.
  • Using Bank@Post at over 3,500 Post Offices providing access to banking services.

Cheque deposits can be made:

  • At any Defence Bank branch.
  • Using Bank@Post at over 3,500 Post Offices providing access to banking services.
  • By posting the cheque to our support office accompanied by depositing details (member name number and the account funds are to be deposited into).

Postal address.
PO Box 14537
Melbourne VIC 8001

If you’re a member of the Australian Defence Force (ADF), simply log into the Defence Restricted Network (DRN) and enter your new Defence Bank account details to direct your salary into your Defence Bank account.

If you’re not employed in the ADF, simply provide your employer with our BSB 833 205 and your account number to direct your salary into your Defence Bank account.

With over 3,500 Post Offices providing access to banking services, you can conveniently make withdrawals and deposits in communities all across Australia.

Look for the Bank@Post sign which will be displayed at the entrance of a participating Post Office.

With Bank@Post, you can:

  • Securely make deposits and withdrawals on your account using your Defence Bank Visa Debit card and the associated PIN (cheques must be in the same name as the Visa Debit Card you are using to deposit).
  • Pay your bills.
  • Get immediate access to cash deposits (funds from cheque deposits are available after 5 business days).

A cash advance fee does apply where you use billpay services or obtain a cash advance at an Australia Post outlet.

For further information on our fees and charges refer to our fees and charges schedule for domestic transactions.

You can arrange for a third party to electronically deposit (direct credit) funds to your Defence Bank account by providing our BSB number 833-205 and your account number, or your PayID if you have set one up.