Defence Bank’s purpose is to serve those who protect us. Our purpose is supported by principles which guide how we be communicate, make decisions, and go about our business.
Living our principles – Accountable, Collaborative, Transparent – means speaking up where you have a genuine, legitimate concern about serious misconduct, dishonesty, illegal activity, or something that doesn’t feel right. It also means encouraging others to speak up.
All Defence Bank employees (current and former, including directors and managers) and external parties (such as auditors, contractors, consultants, members, and suppliers) are encouraged to speak up. Family members of any of the above can also speak up.
There are various ways you can speak up, depending on what feels right for you.
Call, email, write to, or speak with any Defence Bank Executive Leader or non-Executive Director.
Write to us (email firstname.lastname@example.org or send a letter to Speak Up, Defence Bank, PO Box 14537, Melbourne VIC 8001).
Use our externally managed reporting service powered by Your Call, either by visiting https://secured1.yourcall.com.au/wb/disclosure/ (at org ID, enter DEF833205) or calling 1300 790 228 (available 9am to 12am, Monday to Friday excluding national public holidays).
Report your concerns to Defence Bank’s auditors (Deloitte), the Australian Securities & Investments Commission, or the Australian Prudential Regulatory Authority.
If you speak up, you will be protected under Australian law. This includes the right to remain anonymous. Defence Bank will ensure your information is treated confidentially.
If you have a complaint about Defence Bank’s products or services, please refer to our Complaints and Dispute Resolution process. If you’re a current or former Defence Bank team member and would like to discuss concerns about your employment, please contact our People & Capability Team directly.