You can make a claim by calling 13 24 80.
You can use a home and contents calculator to find the best figure for your contents.
Calculate now.
You can use a home and contents calculator to find the best figure for your contents.
Calculate now.
Yes, you can. The calculation provided is just a guide. It's your responsibility to ensure your home is insured for its full replacement value. However, if you insure your home or contents for more than the cost to repair, replace, or rebuild, CGU will only pay the actual cost of repairing, replacing, or rebuilding.
Accidental damage cover protects you when unexpected mishaps occur around your home. For instance, it would cover you if yourchild accidentally knocked over the TV and broke the screen, or if you accidentally put your foot through the ceiling while in the roof. Whether your building, contents, or both are covered depends on your policy. Accidental damage cover can be added as an optional benefit to your Building Standard policy. If you upgrade to Building Plus, it’s automatically included.
Yes, you can choose who repairs your home. However, if you decide not to use one of CGU’s partner repairers, they won't be able to guarantee the workmanship or repairs that are completed, nor assist in managing the repairer regarding timeframes or quality. CGU will also only pay you the fair and reasonable amount that the repairs should cost.
While there is no minimum amount, there are some vehicles that we will not cover. Call our Contact Centre on 1800 033 139 to see if our coverage is right for you.
While there is no maximum age, there are some vehicles that we will not cover. Call our Contact Centre on 1800 033 139 to see if our coverage is right for you.
We can organise a quote for you on the spot through our Contact Centre or branch network.
Car insurance premiums vary because we all have different circumstances and needs. For all the factors CGU consider, take a look at the Premium, Excess and Discounts Guide.
A car insurance claim is a request that you lodge to your car insurance provider when you have suffered damage or loss.
An excess is the amount you may contribute towards the cost of your claim. Your current Certificate of Insurance shows the amount and types of excesses that apply to your policy. You can check the PDS for all the details of what is and isn’t covered to make sure you’re choosing the right cover for your circumstances.
Yes – as long as they meet CGU's standard acceptance criteria. CGU generally covers standard-spec EV, hybrid and PHEV vehicles.
You will need to have a different policy for each property so we can ensure they are properly covered for their individual circumstances.
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For a full list of what is covered under Landlord Insurance, you can refer to the Product Disclosure Statement.
A great analogy to think about is if you tipped the room upside down, anything that would fall out counts as contents that can be covered. This also includes cover for incidents like accidental breakage of glass, mirrors and the like, burglary or break in, theft, attempted theft, vandalism and more to give you peace of mind. For more details of excluded contents, you can refer to the Product Disclosure Statement.
It covers contents in communal residential barracks. If you are living in another type of housing, we can give you a quote for home and contents insurance.
While there is no temporary option, you can cancel the policy at any time directly through CGU.
Contents are covered up to 270 days (from the time of application) if the room is unoccupied.
It may depend on the medical condition. We will run through a brief medical assessment with you on the phone to establish your eligibility while organising a quote.
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This product is best suited for personal travel, yes.
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We’re unable to start a policy from an overseas location, and the journey must begin and end in Australia.
There are no qualifying periods if you are accepted for membership after transferring a current membership from another Australian Registered Private Health Insurer and had an equivalent level of cover, and completed all waiting periods*.
Normal waiting periods will apply to those aspects of Navy Health cover not covered previously by your previous insurer, and for those items specifically nominated within the products as requiring extended waiting periods. Waiting periods will also apply if you join Navy Health after 30 days from leaving your previous health insurer.
Navy Health will not pay immediate benefits at a higher level than those provided by the previous insurer. Navy Health annual limits will be reduced by the amount of benefit already paid by the previous insurer for similar services in the current benefit year of transfer. The Clearance Certificate Application may assist you with your transfer to Navy Health.
*Please note: waiting periods will apply if joining Navy Health after 30 days from leaving your previous health insurer.