How do I report a lost or stolen card?
You can cancel your card through either Online Banking or the Defence Bank mobile app.
Select Services > Card Management, then select the card you wish to report and follow the prompts.
Select Manage Accounts > Manage Cards, then select the card you wish to report and follow the prompts.
You can then order a replacement card within the mobile app and be issued with a virtual card which you can add to your digital wallet and use immediately. This removes the stress and inconvenience of having to wait until a physical card arrives in the mail.
Alternatively, you can contact us and we can block your card and arrange a new one for you.