I’ve been told my funds have been rolled over to Defence Bank. Why aren’t they in my account yet?
Once we request your funds, the transferring fund needs to complete the payment transfer.
In some cases, the funds are first received into a temporary holding account while the transferring fund confirms how they should be allocated.
After this confirmation, we move the funds into your Retirement Savings Account (RSA) as soon as possible.
The effective date applied to your account will reflect the date we received the funds, either into an initial holding account or your RSA.
This helps us correctly identify your contribution and apply it as instructed.