I’ve forgotten my PIN, what should I do?

I’ve forgotten my PIN, what should I do?

This is easy. You can now update your PIN without knowing your old PIN through Online Banking or your mobile app.

Online Banking.

1. Log into your Online Banking portal.
2. Select Services > Card Management.
3. Enter your one-time password or VIP security code.
4. Select the card you wish to change PIN and click Change PIN and follow the prompts.

Mobile app.

1. Log in to your mobile app.
2. Under the menu, select Manage Accounts > Manage Cards.
3. Select the card you would like to update and click Change PIN and follow the prompts.