What can I do if I do not recognise a transaction?

What can I do if I do not recognise a transaction?

If you don’t recognise a transaction on your account, use our “Look Who’s Charging” feature.

  1. If you are in the mobile app simply tap the transaction you need further information about.
  2. If you are in Online Banking click on the red ellipsis (ie. '…').
  3. Look Who’s Charging will display extended transaction information including the exact address, trading or business name (which can be different to the merchant name), merchant contact details and for some transactions a map showing the location.

If you are still unsure the transaction, call us on 1800 033 139, visit your local branch or send an email to [email protected] for further assistance.

Warning: Please DO NOT send sensitive information such as login details and passwords over email.